Privacy Policy

Who we are

Roblico ("we", "us") is a technology studio based in Klungkung, Bali, Indonesia. We build automation systems, agentic AI, and custom web platforms for businesses.

This policy explains what personal data we collect when you visit roblico.com or contact us, what we do with it, and the choices you have. We handle personal data in line with Indonesia's Personal Data Protection Law (UU No. 27 of 2022).

What we collect

Information you give us

• Contact form: your name, email address, company (optional), and the message you write.
• WhatsApp and email: your name, phone number or email address, and whatever you choose to share in the conversation.
• Project work: if we work together, the business information and system access you give us to deliver the project.

Information collected automatically

We do not use analytics, advertising pixels, or tracking cookies. Like most websites, our hosting provider may keep standard technical logs (such as IP address, browser type, and the time of the request) to keep the site secure and running.

How we use it

We use your information only to:

• reply to your enquiry and talk through your problem;
• prepare proposals and deliver the projects you hire us for;
• send invoices and keep the records we are required to keep by law.

We will not add you to a mailing list or send you marketing without asking first, and we never sell your data.

Where it's stored and who we share it with

We share personal data only with the services we need to operate:

• Google (Google Sheets): messages sent through the contact form are stored in a Google Sheet in our Google account.
• WhatsApp (Meta) and our email provider: when you contact us through those channels.
• Our website host: for the technical logs described above.

Some of these providers may store data on servers outside Indonesia. We only use established providers that apply strong security and data-protection standards.

We may also disclose information if required by law or by a valid request from a competent authority.

How long we keep it

• Enquiries that don't lead to a project: deleted within 12 months.
• Client records (proposals, invoices, correspondence): kept for as long as needed to deliver and support the project, and for as long as Indonesian tax and accounting rules require.

You can ask us to delete your data sooner at any time (see "Your rights" below).

Cookies and local storage

This website does not use cookies. We store one small preference in your browser's local storage, tlTheme, to remember whether you chose light or dark mode. It never leaves your device and you can clear it from your browser settings at any time.

If we add analytics in the future, we will update this policy before doing so and, where required, ask for your consent first.

Your rights

Under UU No. 27 of 2022 you have the right to:

• be informed about how your data is used;
• access and get a copy of the personal data we hold about you;
• correct or update data that is inaccurate;
• ask us to delete your data or stop processing it;
• withdraw any consent you have given.

To make a request, email hello@roblico.com. We aim to respond within 3 working days.

Security

We limit access to personal data to the people who need it, use accounts protected by strong passwords and two-factor authentication, and only work with reputable providers. No system is perfectly secure, but if a data breach ever affects your information, we will notify you promptly as required by law.

Children

Our services are meant for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, contact us and we will delete it.

Changes to this policy

We may update this policy as our services change. The "Last updated" date at the top always shows the latest version. For significant changes, we will make that clear on this page.

Contact

Questions, requests, or concerns? Reach us at:

• Email: hello@roblico.com
• WhatsApp: 0815 2967 3756
• Location: Klungkung, Bali, Indonesia