Legal

Terms of Service

Last updated 15 November 2026

In plain words

  • Every project has a written proposal with a fixed price. The proposal comes first.
  • Once it's paid in full, you own everything we built: code, docs, and infrastructure.
  • Every project includes 30 days of support after handoff.
  • Either side can end a project. You pay only for the work done so far.
01

About these terms

These terms apply when you use roblico.com and when you work with Roblico ("we", "us"), a technology studio based in Klungkung, Bali, Indonesia.

Every project is also described in a written proposal or agreement. If that document and these terms ever disagree, the proposal or agreement wins.

02

Using this website

The content on this site is for general information. We try to keep it accurate, but it is not a binding offer: prices, timelines, and results depend on the scope we agree in writing.

The text, design, and graphics on this site belong to Roblico. Please don't copy or reuse them without permission, and don't use the site in a way that could damage it or interfere with others.

03

Proposals and project scope

Every project starts with discovery. Afterwards we send a written proposal that sets out the scope, deliverables, timeline, and price. Work begins once you approve the proposal.

Changes to scope are welcome. We will agree them with you in writing first, including any effect on price or timeline, so there are no surprises.

04

Pricing and payment

  • We price per project, at a fixed fee stated in the proposal. You know the full cost upfront.
  • Prices are in Indonesian Rupiah (IDR) unless the proposal says otherwise.
  • The payment schedule is set out in the proposal. Unless agreed differently, work starts after the first payment is received.
  • If a payment is late, we may pause work until it is settled. Timelines shift by the length of the pause.
05

Your part

Good projects need both sides. You agree to give us timely access to the people, information, and systems we need, and to review our work and give feedback within a reasonable time. Delays on either side may move the timeline, and we will always tell you when that happens.

06

Ownership of what we build

Once a project is paid in full, you own everything we built for you: source code, documentation, credentials, and infrastructure. There are no ongoing licence fees for our work.

Some projects use open-source libraries or third-party tools. Those stay under their own licences, which allow you to use them as part of your system.

We keep our general know-how and reusable techniques. We will only mention your project in our portfolio with your permission.

07

Support after delivery

Every project includes a 30-day support window after handoff. During this window we fix defects in what we delivered at no extra cost.

Support does not cover new features, changes made by others, or problems caused by third-party services. Ongoing maintenance is available as an optional retainer.

08

Third-party services and AI

Many of our systems connect to services we don't control, such as cloud providers, APIs, and AI model providers. We are not responsible for their outages, price changes, or changes to how they work, but we will help you adapt when it happens.

AI systems can make mistakes. We design agents with safeguards and human checkpoints where they matter, but you remain responsible for reviewing important decisions and outputs before relying on them.

09

Confidentiality

Both sides will keep confidential any non-public information shared during the project, such as business data, processes, and credentials, and use it only for the project. This continues after the project ends. We are happy to sign a separate NDA if you need one.

10

Limitation of liability

To the extent allowed by law, our total liability for any claim related to a project is limited to the fees you paid us for that project. We are not liable for indirect losses, such as lost profits or lost data, unless caused by our gross negligence or wilful misconduct.

11

Ending a project

Either side can end a project with written notice. You pay for the work completed up to that point, and we hand over everything that has been paid for.

12

Governing law

These terms are governed by the laws of the Republic of Indonesia. If a dispute comes up, we will first try to resolve it through good-faith discussion (musyawarah). If that fails, it will be settled by the competent court in Indonesia.

13

Changes to these terms

We may update these terms from time to time. The version that applies to a project is the one in effect when you approved its proposal.

14

Contact

Questions, requests, or concerns? Reach us at: